As the Founder of Mystery Shoppers, owner of my own restaurants, and owner of two restaurant consulting companies I have been in thousands of restaurants and have planned, fixed, launched, turned around, and coached hundreds of restaurants and happy clients over the years. I’ve also written, contributed, or have been featured in Nation’s Restaurant News®, QSR Magazine®, Money Magazine®, The Wall St. Journal® and ABC News Nightline® 20/20.
Through these experiences and after 39 great years in this business with the last 14 of those in the restaurant consulting arena, I’ve learned what works and what doesn't for high performance operators.
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HR Tips and Best Practices - No surprise to you, there's a nationwide labor shortage. Feel the pain? Find out how to manage through this and many other useful tips. You’ll enjoy a smoother running business with less H/R headaches.
Building Your Business – In this section, we’ll be diving into marketing, selling and branding. We'll be discussing the importance of geting new patrons in the door...because it's only then you can sell them anything. This is seriously good stuff.
The Weekly Featured Article - Here, we get into the meat and potatoes of the restaurant business. We will get into prime cost controls, tricks to differentiating your business from the competition, how to build the value of your restaurant and much more.
Leadership and Management – Proven tips and techniques that you can put to use right away. We'll learn from industry peers, management expert Peter Drucker and much more.
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President and Founder
Restaurant Consulting Services, Inc.
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PROFILE OF A HIGH PERFORMANCE RESTAURATEUR (pdf)Download
Restaurant Operations Weekly #1 Issue - March 5, 2018 (pdf)Download
Restaurant Operations Weekly #2 Issue March 12, 2018 (pdf)Download
Restaurant Operations Weekly, Issue #3, March 19, 2018 (pdf)Download
Restaurant Operations Weekly #4, March 26 (pdf)Download
Restaurant Operations Weekly, Issue #5, April 2, 2018 (pdf)Download
Restaurant Operations Weekly #6 April 10, 2018 (pdf)Download
Restaurant Operations Weekly #7, April 17, 2018 (pdf)Download
Restaurant Operations Weekly #8, April 24, 2018 (pdf)Download