As the Founder of Mystery Shoppers, owner of my own restaurants, and owner of two restaurant consulting companies I have been in thousands of restaurants and have planned, fixed, launched, turned around, and coached hundreds of restaurants and happy clients over the years. I’ve also written, contributed, or have been featured in Nation’s Restaurant News®, QSR Magazine®, Money Magazine®, The Wall St. Journal® and ABC News Nightline® 20/20.
Through these experiences and after 39 great years in this business with the last 14 of those in the restaurant consulting arena, I’ve learned what works and what doesn't for high performance operators.
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President and Founder
Restaurant Consulting Services, Inc.
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Restaurant Operations Weekly #10, May 8, 2018 (pdf)Download
Restaurant Operations Weekly #11, May 15, 2018 (pdf)Download
Restaurant Operations Weekly #12, May 22, 2018 (pdf)Download
Restaurant Operations Weekly #13, June 5, 2018 (pdf)Download
R.O.W. #14, Bourdain Tribute, June 12, 2018 (pdf)Download
Restaurant Operations Weekly #15, June 19 (pdf)Download